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Gloss.com outsourcing

This article was originally published in The Rose Sheet

Executive Summary

Online beauty e-tailer's fulfillment, operations and some customer service functions will be handled by e-commerce service provider Global Sports, Estee Lauder says. Marketing, merchandising and design control will be maintained by Lauder, company adds. Technology and fulfillment of Lauder's individual brand sites including Estee Lauder, Clinique, Origins, MAC and Bobbi Brown also will be handled by Global Sports. Outsourcing initiative is expected to generate annual savings of $12 mil. Estee Lauder is taking $44 mil. charge in the fourth quarter related to the move and is closing Gloss.com headquarters in San Francisco (1"The Rose Sheet" May 6, 2002, p. 6)...
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